Restaurant Automation

Review Request

Ask satisfied diners for Google reviews shortly after payment with smart sentiment gating.

Automation overview

What this automation does

This automation starts when pOS payment closed webhook + 90 minute delay. It google sheets check satisfaction gate and whatsapp send review link, then 48h email reminder if no click; unhappy diners routed to private feedback.

Trigger

POS payment closed webhook + 90 minute delay

Main actions

Google Sheets check satisfaction gate → WhatsApp send review link

Final outcome

48h email reminder if no click; unhappy diners routed to private feedback

Execution time

30–90 seconds

Apps used

4 integrations

AI-powered

Difficulty

Beginner

Workflow diagram

End-to-end scenario flow

Read-only visualization of how data moves from trigger to final result.

Trigger

Shata POS

Payment closed

Step 1

Google Sheets

Check satisfaction gate

Step 2

Send review link

Result

Gmail

Gentle email reminder

Step-by-step

How each step runs

1
Shata POSTrigger
Payment closed
POS payment closed webhook with 90 minute delay
2
Google Sheets
Check satisfaction gate
Exclude complaint flag or low-tip orders from review ask
3
WhatsApp
Send review link
WhatsApp with Google review deep link for location
4
Gmail
Gentle email reminder
48h email reminder if no click; unhappy diners routed to private feedback

Apps used

Connected applications

Shata POS

Sends

Google Sheets

Sends

Gmail

Sends

Summary

Automation summary

Trigger: POS payment closed webhook + 90 minute delay
Inputs: POS payment closed webhook + 90 minute delay, Business Name, Notification Email, Timezone
Outputs: 48h email reminder if no click; unhappy diners routed to private feedback, Google Sheets check satisfaction gate, WhatsApp send review link
Business goal: Automate review request end-to-end with accurate app routing.
Execution frequency: Real-time on event
Estimated runtime: 30–90 seconds
Error handling: Failed steps retry up to 3 times with exponential backoff; persistent failures notify your configured channel and log to the run history.
Dependencies: Shata POS, WhatsApp

Benefits

Why use this automation?

Save ~3 hours/week

Remove repetitive steps from Review Request so your team focuses on high-value work.

Reduce manual work

Connected apps sync data automatically instead of copy-paste between dashboards.

Prevent human errors

Standardized logic runs the same way every time, with retries on failure.

Faster response times

Events trigger immediate actions instead of waiting for someone to check a queue.

Requirements

What you need to get started

Required apps

Shata POS
WhatsApp

Required accounts

Active Shata POS workspace with API access
Active WhatsApp workspace with API access
Shata Automation workspace (free tier supported)

Required API keys

OAuth tokens for each connected integration

Permissions

Read access on trigger sources (forms, sheets, webhooks, or CRM objects)
Write access on destination apps (email, chat, CRM, or storage)

Estimated setup time

30 min including app authorization and test run
Difficulty: Beginner

Optional apps

Gmail (optional)
Twilio (optional)
Typeform (optional)

Automation runtime

Activate this template

PartialSome steps run in preview until their integrations go live.

Connect required apps via OAuth or API keys. Credentials are encrypted server-side. Dev test runs mock external actions when connections are missing.

Draft

Activation readiness

Est. setup time: ~8 min

Required connections

shata pos(required)
Previewshata-pos: workflow actions run in preview
⚠ Missing
Google Sheets(required)
⚠ Missing
WhatsApp (Twilio)(required)
PreviewWhatsApp (Twilio): workflow actions run in preview
⚠ Missing

• Missing connection: shata pos
• Missing connection: Google Sheets
• Missing connection: WhatsApp (Twilio)

Manage all connections →View all installations →

Workflow summary

Trigger: POS payment closed webhook + 90 minute delay
Steps: 4 nodes
Required apps: 3
Optional apps: 1

Trigger

Webhook trigger

Activate this workflow to provision the trigger endpoint.

Run history

No runs yet. Install the template and run a test, or activate to receive webhook/schedule runs.

FreeBeginnerPartial30 min setup★3.8352 installs · 262 reviews

Customize for My Business

Analytics

Template performance

9.1k

Views

352

Installs

257

Favorites

3.8

Avg rating

3.9%

Conversion

30 min

Setup time

96%

Success rate

Trending score

Most used integrations

shata-posGoogle SheetsWhatsApp

POS payment closed webhook waits 90 minutes, checks order had no complaint flag and tip >10% if card, sends WhatsApp with Google review deep link for location, tracks click via Bitly, and if no click in 48h sends gentle email reminder. Complaint orders route to feedback form instead of public review link.

Some steps run in preview until their integrations go live.

Required apps

Shata PosPreviewGoogle SheetsLiveWhatsAppPreview

Optional apps

GmailLive

All integrations

Shata PosGoogle SheetsWhatsAppGmail

Workflow preview

How Review Request runs

Trigger

Define satisfaction gate

→

Process

Rule engine

→

Action

shata-pos

→

Notify

Alert & log

Shata PosGoogle SheetsWhatsappGmail

Setup steps

Get started in 6 steps

1
Connect POS and review
Shata POS payment webhook, Twilio WhatsApp, Gmail, Bitly, Google review URLs per location.
2
Define satisfaction gate
Exclude complaint flag, void, or tip below threshold orders.
3
Configure timing
90 min post-meal default; adjustable per service style.
4
Track review clicks
Bitly analytics to Sheets; correlate with review count weekly.
5
Route unhappy diners
Low tip or complaint flag sends private Typeform feedback to manager instead of Google review link.
6
Test happy path
Close test check; verify WhatsApp review link after delay.

Variables

Configurable settings

Variable	Type	Default	Required
Business Name	text	Your Business	Yes
Notification Email	email	—	Yes
Timezone	select	—	Yes
Google Sheet ID	text		No
Sheet Range	text	Sheet1!A:Z	No
Gmail Search Query	text	is:unread	No

FAQ

Frequently asked questions

Incentive for reviews?

Avoid gating review on discount—workflow sends thank-you only after click optional.

Duplicate requests?

Max one review ask per guest per 90 days.

TripAdvisor branch?

Optional second link for properties tracking TripAdvisor.

Dine-in vs delivery?

Delivery uses shorter 30 min delay after delivered status.

Reviews

4.7

★4.7

262 total reviews

Emily Davis

Customer Success · SupportPro

★★★★★

6/29/2026

Review Request replaced a manual process that took 2 hours daily. ROI was clear within the first month.

+ Support team helped customize quickly · Setup was straightforward

Omar Khalil

E-commerce Manager · Noon Seller

★★★★★Verified install

6/12/2026

We deployed this across three locations and saw immediate time savings. The Review Request workflow handles edge cases we didn't expect it to.

+ Scales well as we grow · Integrations worked on first try

Sarah Mitchell

Marketing Director · Bloom Agency

★★★★Verified install

5/26/2026

Solid template. We duplicated and tweaked variables for our brand. Would recommend for teams starting automation.

+ Saved our team 10+ hours weekly · Reliable triggers every time

− Took longer than estimated for advanced config

Documentation

Template documentation

Overview

Requirements

Active shata-pos account with API access
Active google-sheets account with API access
Active whatsapp account with API access
No AI provider required
Shata Automation workspace (free tier supported)

Supported apps

shata posPreviewgoogle sheetsLivewhatsappPreviewgmailLive

Triggers

POS payment closed webhook + 90 minute delay

Actions

Define satisfaction gate
Configure timing
Track review clicks
Route unhappy diners
Test happy path

Examples

Quick start

Activate Review Request with default variables and run a sandbox test.

Scenario: New user installs template and validates output in under 15 minutes.

Production rollout

Connect live apps, map business rules, enable monitoring alerts.

Scenario: Team deploys to workspace after QA sign-off on test runs.

Troubleshooting

Workflow fails on first run: Verify OAuth scopes for all required integrations and re-authorize if expired.
Variables not applying: Check required fields in the Configure Variables step; empty required values block activation.
Notifications not received: Confirm notification email and Slack channel IDs match your workspace settings.

Release notes

Version 1.2.0 — Improved reliability and Slack notifications for Review Request.

Versioning

Version history

Current version: 1.2.0

v1.2.0Current

7/10/2026

improvementImproved error handling and retry logic for failed runs.
featureAdded optional Slack notification on workflow completion.

v1.1.0

5/11/2026

featureNew variable: brand voice selector for AI-powered steps.
fixFixed timezone handling for scheduled triggers.

v1.0.0

3/12/2026

featureInitial marketplace release.

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Get started

Customize Review Request for your business

Our team can adapt this template to your exact workflow, apps, and brand requirements.

Request custom automation →Talk to an expert

Review Request

What this automation does

End-to-end scenario flow

How each step runs

Connected applications

Automation summary

Why use this automation?

What you need to get started

Required apps

Required accounts

Required API keys

Permissions

Estimated setup time

Optional apps

Activate this template

Required connections

Workflow summary

Trigger

Run history

Template performance

How Review Request runs

Get started in 6 steps

Configurable settings

Frequently asked questions

Template documentation

Overview

Requirements

Supported apps

Triggers

Actions

Examples

Troubleshooting

Release notes

Version history

Related templates

Loyalty Campaigns

Reservation Bot

Menu Translation

Kitchen Notification

Customers also installed

Daily Sales Report

Waste Tracking

Peak Hour Staff Alert

Birthday Offers

Recommended for Restaurants

Order Confirmation

Kitchen Notification

Inventory Alerts

Auto Purchase Orders

Trending this week

Canva Asset Approval Flow

To-do Manager

Pull Request Review Summary

Inbox Priority Briefing

Customize Review Request for your business

Template documentation

Overview

Requirements

Supported apps

Triggers

Actions

Examples

Troubleshooting

Release notes

Version history

Related templates

Loyalty Campaigns

Reservation Bot

Menu Translation

Kitchen Notification

Customers also installed

Daily Sales Report

Waste Tracking

Peak Hour Staff Alert

Birthday Offers

Recommended for Restaurants

Order Confirmation

Kitchen Notification

Inventory Alerts

Auto Purchase Orders