Book table reservations via WhatsApp and website widget with capacity and waitlist management.
This automation starts when inbound WhatsApp or web chat reservation request. It twilio process via twilio, typeform confirms, google calendar confirms, and webhooks process via webhooks, then confirms or offers alternate slots, sends confirmation WhatsApp with cancel link Typeform, adds Google Calendar block for table hold, and waitlist notifies via .
Read-only visualization of how data moves from trigger to final result.
Inbound WhatsApp or web chat reservation request
WhatsApp Twilio or website chat collects date, time, party size, name, phone; checks Shata reservations API for capacity by section
confirms or offers alternate slots, sends confirmation WhatsApp with cancel link Typeform, adds Google Calendar block for table hold, and waitlist notifies via
confirms or offers alternate slots, sends confirmation WhatsApp with cancel link Typeform, adds Google Calendar block for table hold, and waitlist notifies via
WhatsApp Twilio or website chat collects date, time, party size, name, phone; checks Shata reservations API for capacity by section
confirms or offers alternate slots, sends confirmation WhatsApp with cancel link Typeform, adds Google Calendar block for table hold, and waitlist notifies via
Process via WhatsApp
Process via Twilio
Confirms
Confirms
Process via Webhooks
Remove repetitive steps from Reservation Bot so your team focuses on high-value work.
Connected apps sync data automatically instead of copy-paste between dashboards.
Standardized logic runs the same way every time, with retries on failure.
Automation runtime
Connect required apps via OAuth or API keys. Credentials are encrypted server-side. Dev test runs mock external actions when connections are missing.
Est. setup time: ~12 min
Manual trigger
Run workflows on demand via Test run or Live test. Activate to enable scheduled/webhook triggers on other templates.
No runs yet. Install the template and run a test, or activate to receive webhook/schedule runs.
WhatsApp Twilio or website chat collects date, time, party size, name, phone; checks Shata reservations API for capacity by section—indoor/outdoor—confirms or offers alternate slots, sends confirmation WhatsApp with cancel link Typeform, adds Google Calendar block for table hold, and waitlist notifies via WhatsApp when slot opens from cancellation webhook.
Some steps run in preview until their integrations go live.
Twilio WhatsApp, web chat widget, Shata reservations API, Google Calendar, Typeform.
Max covers per slot per section; block fully booked times.
Date picker → time → party size → name → confirm summary.
Full slot offers waitlist; cancellation triggers waitlist notify FIFO.
Book, cancel, verify waitlist guest gets offer.
| Variable | Type | Default | Required |
|---|---|---|---|
| Business Name | text | Your Business | Yes |
| Notification Email | — | Yes | |
| Timezone | select | — | Yes |
Parties >8 route to manager Slack for manual approval.
Optional notes field for high chair, anniversary, accessibility.
Reminder 2h before; no-show marks guest profile for deposit requirement.
Manager Slack command blocks slot from bot booking.
Our team can adapt this template to your exact workflow, apps, and brand requirements.
303 total reviews
We deployed this across three locations and saw immediate time savings. The Reservation Bot workflow handles edge cases we didn't expect it to.
+ Integrations worked on first try · AI quality exceeded expectations
Solid template. We duplicated and tweaked variables for our brand. Would recommend for teams starting automation.
+ Reliable triggers every time · Support team helped customize quickly
Clean workflow design. Connected our stack in one afternoon. Minor learning curve on variables.
+ Great documentation · Scales well as we grow
− Took longer than estimated for advanced config
WhatsApp Twilio or website chat collects date, time, party size, name, phone; checks Shata reservations API for capacity by section—indoor/outdoor—confirms or offers alternate slots, sends confirmation WhatsApp with cancel link Typeform, adds Google Calendar block for table hold, and waitlist notifies via WhatsApp when slot opens from cancellation webhook.
Activate Reservation Bot with default variables and run a sandbox test.
Scenario: New user installs template and validates output in under 15 minutes.
Connect live apps, map business rules, enable monitoring alerts.
Scenario: Team deploys to workspace after QA sign-off on test runs.
Version 1.2.0 — Improved reliability and Slack notifications for Reservation Bot.
Current version: 1.2.0
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