Send branded order confirmations via WhatsApp, SMS, and email within seconds of POS or online payment.
This automation starts when shata POS or Shopify `orders/create` webhook. It whatsapp send confirmation and gmail send receipt email, then delivery status logged to order notes for support lookup.
Read-only visualization of how data moves from trigger to final result.
Shata POS or Shopify orders/create webhook
WhatsApp order summary with ETA via Twilio template
HTML confirmation with map link for pickup
Delivery status logged to order notes for support lookup
Create
Sends
Sends
Create
Remove repetitive steps from Order Confirmation so your team focuses on high-value work.
Connected apps sync data automatically instead of copy-paste between dashboards.
Standardized logic runs the same way every time, with retries on failure.
Events trigger immediate actions instead of waiting for someone to check a queue.
Automation runtime
Connect required apps via OAuth or API keys. Credentials are encrypted server-side. Dev test runs mock external actions when connections are missing.
Est. setup time: ~8 min
Webhook trigger
Activate this workflow to provision the trigger endpoint.
No runs yet. Install the template and run a test, or activate to receive webhook/schedule runs.
Shata POS or Shopify `orders/create` webhook formats order summary—items, total, estimated ready time from kitchen capacity rules in Google Sheets—and sends WhatsApp via Twilio template if phone present, SMS fallback, Gmail HTML confirmation with map link for pickup, and logs delivery status to order notes for support lookup.
Some steps run in preview until their integrations go live.
Shata POS webhook or Shopify, Twilio WhatsApp/SMS, Gmail, Google Sheets ETA rules.
Sheets table maps order volume and item count to prep minutes by day period.
WhatsApp approved template with order #, items summary, ETA, pickup address.
WhatsApp first if opted in; SMS if no WhatsApp; email always.
Sandbox order triggers all channels within 30 seconds.
| Variable | Type | Default | Required |
|---|---|---|---|
| Business Name | text | Your Business | Yes |
| Notification Email | — | Yes | |
| Timezone | select | — | Yes |
| Gmail Search Query | text | is:unread | No |
ETA uses delivery zone Sheets table; includes driver assignment link when dispatched.
Customer language preference on order selects AR template branch.
Twilio failure triggers SMS then email cascade automatically.
Order update webhook sends amended confirmation only if total changes.
Our team can adapt this template to your exact workflow, apps, and brand requirements.
346 total reviews
Solid template. We duplicated and tweaked variables for our brand. Would recommend for teams starting automation.
+ Great documentation · Scales well as we grow
− Took longer than estimated for advanced config
Clean workflow design. Connected our stack in one afternoon. Minor learning curve on variables.
+ AI quality exceeded expectations · Saved our team 10+ hours weekly
After two weeks live, Order Confirmation has become core to our daily ops. Verified install — runs without babysitting.
+ Support team helped customize quickly · Setup was straightforward
Shata POS or Shopify `orders/create` webhook formats order summary—items, total, estimated ready time from kitchen capacity rules in Google Sheets—and sends WhatsApp via Twilio template if phone present, SMS fallback, Gmail HTML confirmation with map link for pickup, and logs delivery status to order notes for support lookup.
Activate Order Confirmation with default variables and run a sandbox test.
Scenario: New user installs template and validates output in under 15 minutes.
Connect live apps, map business rules, enable monitoring alerts.
Scenario: Team deploys to workspace after QA sign-off on test runs.
Version 1.2.0 — Improved reliability and Slack notifications for Order Confirmation.
Current version: 1.2.0
Trigger points bonuses and reward notifications based on visit frequency and spend tiers.
Book table reservations via WhatsApp and website widget with capacity and waitlist management.
Sync bilingual menu labels across POS, QR menu, and print menus when kitchen updates items.
Route new orders to kitchen display tablets and printer stations by course and station type.
Email and Slack daily P&L snapshot with comps vs. last week and food cost ratio.
Log kitchen waste events and correlate with inventory adjustments and cost impact reports.
Peak Hour Staff Alert — orchestrates WhatsApp, Google Sheets, Stripe, Slack to automate this workflow with field mapping, notifications, and audit logging.
Send personalized birthday rewards to loyalty members two weeks before their birthday month.
Route new orders to kitchen display tablets and printer stations by course and station type.
Notify managers when stock crosses par levels with suggested reorder quantities.
Generate and email supplier POs when inventory alerts are approved or on scheduled reorder day.
Email and Slack daily P&L snapshot with comps vs. last week and food cost ratio.
Canva Asset Approval Flow — orchestrates LinkedIn, X, Instagram, Buffer to automate this workflow with field mapping, notifications, and audit logging.
Consolidate tasks from Slack, email, and voice into prioritized Google Tasks and Asana.
Pull Request Review Summary — orchestrates GitHub, Slack, Jira, Linear to automate this workflow with field mapping, notifications, and audit logging.
Inbox Priority Briefing — orchestrates Gmail, OpenAI, Google Calendar, Slack to automate this workflow with field mapping, notifications, and audit logging.
