Aggregate feedback from forms, reviews, and social into weekly theme report with action items.
This automation starts when scheduled weekly Sunday + real-time feedback webhooks. It typeform post, meta insights post, airtable post, openai post, and asana scores, then with sentiment scores, quotes top 5 negative and positive snippets, emails managers PDF summary, and creates Asana tasks for themes exceeding 5% of weekly volum.
Read-only visualization of how data moves from trigger to final result.
Scheduled weekly Sunday + real-time feedback webhooks
Typeform post-meal surveys, Google review new review webhook, and Instagram comment mentions sync to Airtable feedback lake; Sunday GPT-4o clusters themes
Typeform post-meal surveys, Google review new review webhook, and Instagram comment mentions sync to Airtable feedback lake; Sunday GPT-4o clusters themes
Typeform post-meal surveys, Google review new review webhook, and Instagram comment mentions sync to Airtable feedback lake; Sunday GPT-4o clusters themes
Typeform post-meal surveys, Google review new review webhook, and Instagram comment mentions sync to Airtable feedback lake; Sunday GPT-4o clusters themes
with sentiment scores, quotes top 5 negative and positive snippets, emails managers PDF summary, and creates Asana tasks for themes exceeding 5% of weekly volum
with sentiment scores, quotes top 5 negative and positive snippets, emails managers PDF summary, and creates Asana tasks for themes exceeding 5% of weekly volum
Post
Post
Post
Post
Post
Scores
Scores
Remove repetitive steps from Customer Feedback Analysis so your team focuses on high-value work.
Connected apps sync data automatically instead of copy-paste between dashboards.
Standardized logic runs the same way every time, with retries on failure.
Events trigger immediate actions instead of waiting for someone to check a queue.
Automation runtime
Connect required apps via OAuth or API keys. Credentials are encrypted server-side. Dev test runs mock external actions when connections are missing.
Est. setup time: ~16 min
Schedule trigger
Activate this workflow to provision the trigger endpoint.
No runs yet. Install the template and run a test, or activate to receive webhook/schedule runs.
Typeform post-meal surveys, Google review new review webhook, and Instagram comment mentions sync to Airtable feedback lake; Sunday GPT-4o clusters themes—food quality, service speed, ambiance—with sentiment scores, quotes top 5 negative and positive snippets, emails managers PDF summary, and creates Asana tasks for themes exceeding 5% of weekly volume.
Some steps run in preview until their integrations go live.
Typeform, Google Business reviews webhook, Instagram mentions, Airtable, OpenAI, Asana, Gmail.
Source, rating, text, location, timestamp unified in Airtable.
GPT groups similar complaints; assigns severity from volume and rating.
PDF with theme chart, quotes, comparison to prior week.
Themes >5% volume → Asana task assigned to location manager.
| Variable | Type | Default | Required |
|---|---|---|---|
| Business Name | text | Your Business | Yes |
| Notification Email | — | Yes | |
| Timezone | select | — | Yes |
GPT clusters Arabic and English; report sections bilingual.
Exclude reviews flagged spam by Google from clustering.
Menu item mentions extracted for dish-specific issue tracking.
Single 1-star review with food keyword instant Slack to manager.
Our team can adapt this template to your exact workflow, apps, and brand requirements.
431 total reviews
We deployed this across three locations and saw immediate time savings. The Customer Feedback Analysis workflow handles edge cases we didn't expect it to.
+ Reliable triggers every time · Support team helped customize quickly
Solid template. We duplicated and tweaked variables for our brand. Would recommend for teams starting automation.
+ Great documentation · Scales well as we grow
− Took longer than estimated for advanced config
Clean workflow design. Connected our stack in one afternoon. Minor learning curve on variables.
+ AI quality exceeded expectations · Saved our team 10+ hours weekly
After two weeks live, Customer Feedback Analysis has become core to our daily ops. Verified install — runs without babysitting.
+ Support team helped customize quickly · Setup was straightforward
Typeform post-meal surveys, Google review new review webhook, and Instagram comment mentions sync to Airtable feedback lake; Sunday GPT-4o clusters themes—food quality, service speed, ambiance—with sentiment scores, quotes top 5 negative and positive snippets, emails managers PDF summary, and creates Asana tasks for themes exceeding 5% of weekly volume.
Activate Customer Feedback Analysis with default variables and run a sandbox test.
Scenario: New user installs template and validates output in under 15 minutes.
Connect live apps, map business rules, enable monitoring alerts.
Scenario: Team deploys to workspace after QA sign-off on test runs.
Version 1.2.0 — Improved reliability and Slack notifications for Customer Feedback Analysis.
Current version: 1.2.0
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