Elevate ticket priority when sentiment, SLA risk, or customer tier signals demand faster response.
This automation starts when zendesk ticket create or update webhook. It openai create, hubspot create, and slack process via slack, then monitors SLA clock, and bumps priority to urgent when angry sentiment + enterprise tier or SLA <2h remaining. PagerDuty incident fires for P1; Slack @mention fo.
Read-only visualization of how data moves from trigger to final result.
Zendesk ticket create or update webhook
On Zendesk ticket create or update, workflow scores sentiment via GPT-4o, checks customer tier from HubSpot
On Zendesk ticket create or update, workflow scores sentiment via GPT-4o, checks customer tier from HubSpot
monitors SLA clock, and bumps priority to urgent when angry sentiment + enterprise tier or SLA <2h remaining. PagerDuty incident fires for P1; Slack @mention fo
monitors SLA clock, and bumps priority to urgent when angry sentiment + enterprise tier or SLA <2h remaining. PagerDuty incident fires for P1; Slack @mention fo
Create
Create
Create
Create
Process via Slack
Remove repetitive steps from Priority Detection so your team focuses on high-value work.
Connected apps sync data automatically instead of copy-paste between dashboards.
Standardized logic runs the same way every time, with retries on failure.
Automation runtime
Connect required apps via OAuth or API keys. Credentials are encrypted server-side. Dev test runs mock external actions when connections are missing.
Est. setup time: ~10 min
Webhook trigger
Activate this workflow to provision the trigger endpoint.
No runs yet. Install the template and run a test, or activate to receive webhook/schedule runs.
On Zendesk ticket create or update, workflow scores sentiment via GPT-4o, checks customer tier from HubSpot—enterprise, pro, free—monitors SLA clock, and bumps priority to urgent when angry sentiment + enterprise tier or SLA <2h remaining. PagerDuty incident fires for P1; Slack @mention for P2; normal queue for P3.
Some steps run in preview until their integrations go live.
Zendesk, HubSpot customer tier, PagerDuty, Slack, OpenAI sentiment.
Enterprise + negative sentiment = P1; pro + SLA risk = P2.
Pull SLA policy from Zendesk by plan type and ticket category.
P1 PagerDuty on-call; P2 Slack with 15-minute ack requirement.
Test enterprise angry, free tier question, SLA breach mock tickets.
| Variable | Type | Default | Required |
|---|---|---|---|
| Business Name | text | Your Business | Yes |
| Notification Email | — | Yes | |
| Timezone | select | — | Yes |
| Slack Channel | text | #general | No |
Sarcasm detection layer reduces false positive angry classification.
Agent-set priority not downgraded by automation.
PagerDuty schedule respects on-call rotation timezone.
Priority re-scored on customer reply after solve.
Our team can adapt this template to your exact workflow, apps, and brand requirements.
273 total reviews
Clean workflow design. Connected our stack in one afternoon. Minor learning curve on variables.
+ Great documentation · Scales well as we grow
− Took longer than estimated for advanced config
After two weeks live, Priority Detection has become core to our daily ops. Verified install — runs without babysitting.
+ AI quality exceeded expectations · Saved our team 10+ hours weekly
Priority Detection replaced a manual process that took 2 hours daily. ROI was clear within the first month.
+ Support team helped customize quickly · Setup was straightforward
On Zendesk ticket create or update, workflow scores sentiment via GPT-4o, checks customer tier from HubSpot—enterprise, pro, free—monitors SLA clock, and bumps priority to urgent when angry sentiment + enterprise tier or SLA <2h remaining. PagerDuty incident fires for P1; Slack @mention for P2; normal queue for P3.
Activate Priority Detection with default variables and run a sandbox test.
Scenario: New user installs template and validates output in under 15 minutes.
Connect live apps, map business rules, enable monitoring alerts.
Scenario: Team deploys to workspace after QA sign-off on test runs.
Version 1.2.0 — Improved reliability and Slack notifications for Priority Detection.
Current version: 1.2.0
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