Let customers check order status via chat, WhatsApp, or email using order ID or email lookup.
This automation starts when customer message with order ID pattern or email on WhatsApp, chat, or email. It shopify search order status and shippo pull carrier tracking, then delayed shipments create proactive Zendesk support ticket.
Read-only visualization of how data moves from trigger to final result.
Message with order ID or email on WhatsApp, chat, or email
Shopify order search by ID or email
Fulfillment status and carrier tracking from Shippo or AfterShip
Delayed shipments create proactive Zendesk support ticket
Parser
Parser
Parser
Parser
Remove repetitive steps from Order Tracking Bot so your team focuses on high-value work.
Connected apps sync data automatically instead of copy-paste between dashboards.
Standardized logic runs the same way every time, with retries on failure.
Events trigger immediate actions instead of waiting for someone to check a queue.
Automation runtime
Connect required apps via OAuth or API keys. Credentials are encrypted server-side. Dev test runs mock external actions when connections are missing.
Est. setup time: ~10 min
New email trigger
Activate this workflow to provision the trigger endpoint.
No runs yet. Install the template and run a test, or activate to receive webhook/schedule runs.
Message containing order # pattern or email on WhatsApp Twilio, Intercom, or email parser triggers Shopify order search, pulls fulfillment status and carrier tracking from Shippo or AfterShip API, formats status timeline in customer language, and if delayed >2 days past estimate creates Zendesk proactive ticket for support outreach.
Some steps run in preview until their integrations go live.
Twilio WhatsApp, Intercom, Gmail parser, Shopify, Shippo/AfterShip, Zendesk.
Regex for #12345, ORD-, and email validation before query.
Ordered → packed → shipped → delivered with timestamps and tracking link.
Auto-ticket when carrier shows exception or SLA missed.
Valid order, invalid order, and delayed shipment scenarios.
| Variable | Type | Default | Required |
|---|---|---|---|
| Business Name | text | Your Business | Yes |
| Notification Email | — | Yes | |
| Timezone | select | — | Yes |
| Shopify Store Domain | text | No |
List last 3 orders if email match; customer picks by number reply.
Order ID + email zip code verification for guest orders.
Amazon branch uses different API; enable per connected marketplace.
Minimal data returned; full address only on verified email channel.
Our team can adapt this template to your exact workflow, apps, and brand requirements.
159 total reviews
We deployed this across three locations and saw immediate time savings. The Order Tracking Bot workflow handles edge cases we didn't expect it to.
+ Saved our team 10+ hours weekly · Reliable triggers every time
− Took longer than estimated for advanced config
Solid template. We duplicated and tweaked variables for our brand. Would recommend for teams starting automation.
+ Setup was straightforward · Great documentation
Clean workflow design. Connected our stack in one afternoon. Minor learning curve on variables.
+ Integrations worked on first try · AI quality exceeded expectations
Message containing order # pattern or email on WhatsApp Twilio, Intercom, or email parser triggers Shopify order search, pulls fulfillment status and carrier tracking from Shippo or AfterShip API, formats status timeline in customer language, and if delayed >2 days past estimate creates Zendesk proactive ticket for support outreach.
Activate Order Tracking Bot with default variables and run a sandbox test.
Scenario: New user installs template and validates output in under 15 minutes.
Connect live apps, map business rules, enable monitoring alerts.
Scenario: Team deploys to workspace after QA sign-off on test runs.
Version 1.2.0 — Improved reliability and Slack notifications for Order Tracking Bot.
Current version: 1.2.0
Support Reply Draft Generator — orchestrates Zendesk, Intercom, Slack, HubSpot to automate this workflow with field mapping, notifications, and audit logging.
Send CSAT surveys after ticket resolution with channel-specific timing and recovery flows.
Process refund requests with policy checks, approval gates, and Stripe execution.
Auto-tag and route Zendesk tickets by topic, product, and urgency using NLP classification.
Send CSAT surveys after ticket resolution with channel-specific timing and recovery flows.
SLA Risk Escalation — orchestrates Zendesk, Intercom, Slack, HubSpot to automate this workflow with field mapping, notifications, and audit logging.
Process refund requests with policy checks, approval gates, and Stripe execution.
Canva Asset Approval Flow — orchestrates LinkedIn, X, Instagram, Buffer to automate this workflow with field mapping, notifications, and audit logging.
Consolidate tasks from Slack, email, and voice into prioritized Google Tasks and Asana.
Pull Request Review Summary — orchestrates GitHub, Slack, Jira, Linear to automate this workflow with field mapping, notifications, and audit logging.
Inbox Priority Briefing — orchestrates Gmail, OpenAI, Google Calendar, Slack to automate this workflow with field mapping, notifications, and audit logging.
