Send proactive shipping updates via email, SMS, and WhatsApp from carrier webhooks.
This automation starts when shippo or AfterShip tracking status webhook. It runs connected app steps, then shippo or AfterShip tracking webhook on label created, in transit, out for delivery, delivered triggers branded Gmail timeline email, Twilio SMS with tracking l.
Read-only visualization of how data moves from trigger to final result.
Shippo or AfterShip tracking status webhook
Shippo or AfterShip tracking webhook on label created, in transit, out for delivery, delivered triggers branded Gmail timeline email, Twilio SMS with tracking l
Shippo or AfterShip tracking webhook on label created, in transit, out for delivery, delivered triggers branded Gmail timeline email, Twilio SMS with tracking l
Shippo or AfterShip tracking webhook on label created, in transit, out for delivery, delivered triggers branded Gmail timeline email, Twilio SMS with tracking l
Shippo or AfterShip tracking webhook on label created, in transit, out for delivery, delivered triggers branded Gmail timeline email, Twilio SMS with tracking l
Shippo or AfterShip tracking webhook on label created, in transit, out for delivery, delivered triggers branded Gmail timeline email, Twilio SMS with tracking l
Shippo or AfterShip tracking webhook on label created, in transit, out for delivery, delivered triggers branded Gmail timeline email, Twilio SMS with tracking l
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Remove repetitive steps from Order Tracking so your team focuses on high-value work.
Connected apps sync data automatically instead of copy-paste between dashboards.
Standardized logic runs the same way every time, with retries on failure.
Automation runtime
Connect required apps via OAuth or API keys. Credentials are encrypted server-side. Dev test runs mock external actions when connections are missing.
Est. setup time: ~11 min
Webhook trigger
Activate this workflow to provision the trigger endpoint.
No runs yet. Install the template and run a test, or activate to receive webhook/schedule runs.
Shippo or AfterShip tracking webhook on label created, in transit, out for delivery, delivered triggers branded Gmail timeline email, Twilio SMS with tracking link, optional WhatsApp template for MENA customers, updates Shopify fulfillment status, and creates support ticket if exception scan detected.
Some steps run in preview until their integrations go live.
Shippo/AfterShip, Shopify fulfillments, Gmail, Twilio SMS/WhatsApp, Zendesk.
Each carrier status → customer message template with ETA if available.
Customer marketing prefs determine SMS vs email vs WhatsApp.
Failed delivery attempt creates Zendesk ticket with carrier note.
Sandbox label through all status webhooks to customer messages.
| Variable | Type | Default | Required |
|---|---|---|---|
| Business Name | text | Your Business | Yes |
| Notification Email | — | Yes | |
| Timezone | select | — | Yes |
| Shopify Store Domain | text | No | |
| Gmail Search Query | text | is:unread | No |
Multiple tracking numbers send separate message threads per package.
Branch skips carrier; sends ready-for-pickup SMS when store marks ready.
Locale from order selects Arabic message templates.
Consolidated daily digest email for accounts with >10 daily shipments.
Our team can adapt this template to your exact workflow, apps, and brand requirements.
177 total reviews
We deployed this across three locations and saw immediate time savings. The Order Tracking workflow handles edge cases we didn't expect it to.
+ Integrations worked on first try · AI quality exceeded expectations
Solid template. We duplicated and tweaked variables for our brand. Would recommend for teams starting automation.
+ Reliable triggers every time · Support team helped customize quickly
Clean workflow design. Connected our stack in one afternoon. Minor learning curve on variables.
+ Great documentation · Scales well as we grow
− Took longer than estimated for advanced config
Shippo or AfterShip tracking webhook on label created, in transit, out for delivery, delivered triggers branded Gmail timeline email, Twilio SMS with tracking link, optional WhatsApp template for MENA customers, updates Shopify fulfillment status, and creates support ticket if exception scan detected.
Activate Order Tracking with default variables and run a sandbox test.
Scenario: New user installs template and validates output in under 15 minutes.
Connect live apps, map business rules, enable monitoring alerts.
Scenario: Team deploys to workspace after QA sign-off on test runs.
Version 1.2.0 — Improved reliability and Slack notifications for Order Tracking.
Current version: 1.2.0
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